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Senior Customer Success Manager - AU

A full time position at Acast, Sydney NSW, Australia
Posted: January 16, 2020

Acast is the world leading technology platform for on-demand audio and podcasting with offices in Stockholm, London, New York, Los Angeles, Sydney, Paris, Oslo and Berlin. We have over 150M monthly listens today, and are growing rapidly. At our core is a love of audio and the fascinating stories our podcasters tell.

We are a flat organization that supports a culture of autonomy and respect, and find those with an entrepreneurial spirit and curious mindset thrive at Acast.

As Senior Customer Success Manager (you will be joining our Global Customer Success team to become the "first contact" for many of the interactions we have with our Podcast customers. In this role you will play an integral role in shaping the customer experience we provide, by helping our content creators (our Podcasters) get the most value out of the Acast platform and monetization services we provide. We want all our Podcasters to rave about our service and to recommend Acast to the highest level!

Your role will be to support all our content creator customers – from some of the largest global and local podcasters, to provide them with the best support experience regarding all aspects of our platform – from product guidance and support, through to new customer on-boarding, as well as advertising, financial payouts support, and retention and renewal. As a Senior team member, you will drive process improvements and help solve more technical problems for the team.

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